"OPCloud has enabled us at SMART to move our business discussions from being fairly hamstrung with a 'we think things are done this way' narrative to a concrete and focused 'This is how things are being done' and 'This is how things need to be done' narrative.  By leveraging OPCloud as the OPM modeling tool at SMART, we have been able to effectively capture an appropriate level of detail relating to our Enterprise Process Model which aligns our business processes to our customers' journeys.  OPCloud and the OPM modeling specification (ISO/PAS 19450:2015) is simple yet comprehensive enough to tie high level processes to the tactical and critical details of how the day to day lower level processes interact, rely on each other, and in some cases bottleneck each other.  Never before have we had such insight into the interaction, cost, and overlap of our business processes and data flows.

We plan to continue to leverage OPCloud as we refine how we plan and execute both internally and externally.  The OPM model for our business is an integral part of our enterprise change management plan. It provides a means to capture a crisp understanding of what is changing and what the extent of the impact of said change will be.  Beyond simply capturing the relationships between our processes, teams, and data, OPCloud also provides a simulation capability that further enhances our understanding of the status quo compared to our proposed changes.  We will leverage the model for the stand-up of new systems, changes to existing systems, additions of and improvements to business processes, and changes in data use across business processes and systems."